On the lead drop. Prioritizes fresh leads, works the dial-pattern known to convert at first reach, tags dispositions in Mobile Planet the way your management team expects.
On the call. Uses AIL-style call structures — controlling the call, cementing time and date, handling the standard AIL objections without overexplaining.
On no-shows. Knows the no-show recovery cadence specific to AIL. When to call back, what tone to use, how to handle “I changed my mind.”
On callbacks. Re-prioritizes based on time-of-day, lead source, and previous interaction. Doesn’t treat callbacks as the “deal with it later” pile.
On notes. Writes them so you can read in two minutes and know what to follow up on. Specific, not “had some good calls today.”