Privacy Policy
Last updated: August 2026.
Nuvora Link is the appointment-setting service of Nuvora Link - FZCO, registered in Dubai, United Arab Emirates. We book appointments for insurance agents in the United States and Canada. This policy covers two groups: agents and businesses who contact us through this website, and people we call on behalf of our clients. Questions: support@nuvoralink.com.
If you contact us through this website
We collect:
- What you give us. Name, email, phone number if you share it, and what you tell us about your setup.
- Scheduling. Calendly collects what you enter to book a call.
- Usage. Standard analytics — pages viewed, approximate location from IP, device and browser, referring links.
We use it to:
- Reply to you and follow up on your enquiry.
- Schedule and run the calls you book.
- Send service messages about an engagement you started.
- Run and improve the service and the site.
- Meet legal, tax, and record-keeping obligations.
We do not sell personal information. We do not build advertising profiles.
If we call you on behalf of one of our clients
Our clients are insurance agents and agencies. They provide the contact details of the people they want us to reach — typically a name, phone number, state, and timezone. The client collected that information and any consent to contact you, and the client remains responsible for it. We process it only as their service provider, on their instructions.
- Used only to place calls and set appointments for the client who provided it.
- Never used for our own marketing. Never sold, rented, or shared.
- Tell us not to contact you and we record it once and never dial that number again. We also pass your request to the client.
- Calling hours follow your timezone. Calls are recorded for quality and conduct review.
To learn where your information came from, or to have it corrected or deleted: support@nuvoralink.com. We handle what is ours and route the rest to the responsible client.
Text messaging (SMS) and your mobile information
If you share a mobile number with us, we may text you about your enquiry, setup, and scheduling. Where a client has engaged us to send appointment texts, we may text the people we call on that client’s behalf, using numbers the client collected with consent. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent to receive text messages is not a condition of purchasing any product or service.
We will not share your mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Only the vendors listed below handle mobile information, and only to deliver the service.
How we share information
Personal information goes only to the providers that run the business, only for that work. Nothing is sold or rented, and nobody gets it for their own marketing. Lead information belongs to the client who provided it and goes back only to that client.
| Provider | What it does | Information handled |
|---|---|---|
| Calendly | Scheduling discovery and setup calls | Name, email, anything you enter to book |
| Resend | Sending and receiving contact email | Name, email, phone, your message |
| PostHog | Website and product analytics | Usage events, device and approximate location |
| Vercel | Website hosting and performance analytics | Request and performance data, IP address |
Our calling and scheduling tools also process lead information while we work a client’s list, strictly to place those calls. We may disclose information where the law requires it, to protect rights or safety, or in a business transfer. Each provider has its own privacy policy.
Cookies and analytics
A small number of cookies keep the site working and measure usage through the providers named above. You can block or delete them in your browser; parts of the site may work less smoothly.
How long we keep it
Contact and enquiry information: while we are in touch, plus a reasonable record-keeping period, then deleted or anonymized. Client lead information: for the engagement and per the client’s instructions, then deleted or returned. Do-not-contact records are the exception — kept so the request keeps being honored. Analytics retention is rolling, per provider.
Your privacy rights
Depending on where you live — California (CCPA/CPRA), the EU/UK (GDPR), Canada (PIPEDA and CASL) — you may have the right to access, correct, or delete your information, opt out of certain uses, and withdraw consent. Email support@nuvoralink.com and we will respond within the time your law requires. Where a client collected your information, we also route the request to them. Exercising these rights never changes how we treat you.
Data security
We use reasonable technical and organizational safeguards and work with established providers that do the same. No system is perfectly secure.
Children’s privacy
The site and service are for businesses and adults. We do not knowingly collect information from children. If you believe a child has given us information, email us and we will delete it.
International transfers
Nuvora Link - FZCO is registered in Dubai, United Arab Emirates. Our clients are in the United States and Canada, our website and providers process data in the United States, and our team may access information from where we operate. This policy applies wherever the data is processed.
Changes to this policy
We may update this policy. The date above changes when we do, and material changes appear on this page.
Contact us
Questions or requests: support@nuvoralink.com. See also our Terms & Conditions.